From the Ground Up: Developing an Evalutation to Measure Success of a Program

This presentation outlines the development and implementation of an evaluation framework to measure the success of the United Way of Greater Houston's (UWGH) Navigation Network. It assesses the impact of the Integrated Client Journey (ICJ) by examining collaboration among navigators and agencies in supporting financial stability. Additionally, it evaluates the broader United Way-funded Partner Network’s effectiveness in enhancing service coordination and client outcomes. A key strength of this evaluation is its inclusive approach, incorporating insights from navigators, nonprofit staff, clients, and United Way personnel. Their perspectives provide a well-rounded view of how collaboration supports client success. Key evaluation components include performance measurement, data collection, and analysis of client goals and referrals. Findings highlight trends in goal completion, service coordination, and financial stability. Insights inform continuous improvements in service delivery, cross-agency collaboration, and client support within the Navigation Network and broader Partner Network.
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